Privacy Policy
Last updated: February 08, 2026
1. Introduction
This Privacy Policy explains how Pellopay (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website and services at https://pellopay.co.uk/ (the “Service”). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.2. Interpretation and Definitions
1. Interpretation
Capitalized words have defined meanings regardless of whether they appear in singular or plural.2. Definitions
- Account – A unique account created for you to access our Service.
- Affiliate – An entity under common control with Pellopay.
- Company – Pellopay, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
- Cookies – Small files placed on your device to store browsing information.
- Country – United Kingdom.
- Device – Any device capable of accessing the Service.
- Personal Data – Information relating to an identifiable individual.
- Service Provider – Third parties processing data on our behalf.
- Usage Data – Data collected automatically from use of the Service.
- You – The individual or legal entity using the Service.
3. Types of Data Collected
1. Personal Data
We may collect:- Email address
- First and last name
- Phone number
- Address, city, postal code
2. Usage Data
Usage Data may include IP address, browser type, pages visited, time spent on pages, device identifiers, and diagnostic information.4. Tracking Technologies and Cookies
We use cookies, web beacons, tags, and scripts to improve and analyze our Service.Cookie Types
- Essential Cookies (Session) – Required for core website functionality.
- Acceptance Cookies (Persistent) – Record cookie consent.
- Functionality Cookies (Persistent) – Remember preferences such as language or login details.
5. Use of Your Personal Data
We may use Personal Data to:- Provide and maintain the Service
- Manage your account
- Perform contracts and transactions
- Contact you regarding updates or security notices
- Send marketing communications (unless you opt out)
- Manage customer requests
- Support business transfers
- Analyze usage and improve our Services
6. Sharing Your Personal Data
We may share your data:- With Service Providers
- During mergers or asset transfers
- With Affiliates and business partners
- With other users in public areas
- With your consent
7. Retention of Personal Data
We retain Personal Data only as long as necessary. Typical retention periods:- User accounts: duration of account plus up to 24 months
- Support data: up to 24 months
- Chat transcripts: up to 24 months
- Analytics and server logs: up to 24 months
8. Transfer of Your Personal Data
Your data may be processed outside your jurisdiction. Where required, we apply appropriate safeguards to international transfers.9. Your Data Protection Rights
You may request access, correction, or deletion of your Personal Data by contacting us or through your account settings. Some information may be retained where legally required.10. Disclosure of Personal Data
1. Business Transactions
Personal Data may be transferred during mergers or acquisitions.2. Law Enforcement
We may disclose data when legally required.3. Other Legal Requirements
Disclosure may occur to comply with law, protect rights, prevent wrongdoing, or ensure safety.11. Security of Your Personal Data
We use commercially reasonable measures to protect your data, but no system is 100% secure.12. Children’s Privacy
Our Service is not intended for anyone under 16. If we learn we have collected data from a child, we will delete it.13. Links to Other Websites
We are not responsible for third-party privacy practices. Please review their policies separately.14. Changes to This Privacy Policy
We may update this policy from time to time. Changes become effective when posted. Continued use of the Service constitutes acceptance.15. Contact Information
PellopayAddress: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: support@pellopay.co.uk